Turn conversations into sales

LiveChat helps you connect with shoppers in real time, boost sales, and deliver reliable support — all from one simple app.

Key benefits:

• Engage shoppers instantly on product and checkout pages.

• Resolve common questions with AI-powered chatbots.

• Provide personalized support through live agents.

• Track performance with reporting and analytics.

• Centralize service with an integrated helpdesk and knowledge base.

What is LiveChat?

LiveChat is an AI-powered chat and customer service tool designed for BigCommerce merchants. It lets you answer customer questions before they leave, build trust, and turn browsing into buying.

Efficiency through AI, care from humans

AI chatbots handle FAQs and repetitive queries instantly, while your team focuses on complex cases. This combination gives customers fast, accurate help — without losing the human touch.

All-in-one customer service solution

With its built-in helpdesk, knowledge base, and reporting tools, LiveChat goes beyond real-time chat. It’s a complete solution for growing sales, improving support, and scaling your ecommerce business.

Trusted worldwide

Over 35,000 businesses rely on LiveChat, which powers millions of conversations every month across online stores, apps, and websites. Setup takes just minutes — no coding required.

Why use LiveChat for BigCommerce?

• Higher conversions — convert more shoppers with proactive chat invitations and product recommendations.

• Lead capture — collect every lead; the chatbox doubles as a contact form when you’re offline.

• Personalization — match your brand with customizable chat design and behavior.

• Anywhere access — stay connected with desktop and mobile apps (iOS and Android).

• Reports and insights — optimize performance with AI-driven reports, analytics, and chat summaries.

If you’re looking for the best live chat app for BigCommerce, LiveChat delivers real-time conversations, automation, and ecommerce tools in one platform.